Why does the Pi login screen freeze?

Pi Browser caches can occasionally corrupt active session tokens. Clearing cache or reopening the browser resolves it in most cases.

Account & loginweb

I can't log in with Pi Browser

Last updated 2026-11-10•1 min read

If you see an authentication timeout or an infinite loading spinner when logging into ConnectPi, follow these quick troubleshooting steps.

Make sure you are accessing connectpi.in directly within the official Pi Browser app.
Check that your Pi Network account KYC status is active.

Restart Pi Browser
Force-close the Pi Browser app from your mobile task manager and launch it again.
Clear temporary browser cache
In your phone settings, go to Apps > Pi Browser > Storage and select Clear Cache.
Retry Pi authentication
Open connectpi.in and tap Sign in with Pi. Accept the permissions prompt when presented.

[PLACEHOLDER: Document error codes 5001 and 5002 once authentication microservice is deployed.]

If these steps did not resolve your issue, our support team can help investigate.

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